Privacy Policy
Privacy Policy for Bronze Star Moving
Effective Date: 1/1/2026
Last Updated: 1/1/2026
Bronze Star Moving (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://bronzestarmoving.com (the “Website”) or otherwise interact with us online.
By using our Website or submitting your information, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Scope of This Policy
This Privacy Policy applies only to online activities and information collected through our Website, online forms, phone calls, text messages (SMS), emails, and other digital communications. It does not apply to information collected offline or directly by third-party motor carriers.
2. Information We Collect
Personal Information You Provide
We may collect personal information when you:
- Request a moving estimate
- Submit a form
- Contact us by phone, SMS, or email
- Book services
- Communicate with our team
This information may include:
- Full name
- Email address
- Phone number
- Pickup and delivery locations
- Inventory details and move-related information
- Payment-related confirmations (we do not store full credit card numbers)
- Any additional information you voluntarily provide
Automatically Collected Information
When you visit our Website, we may automatically collect:
- IP address
- Browser type
- Device type
- Pages visited
- Date and time stamps
- Referring and exit URLs
This data is used for analytics, security, and performance optimization and is not linked to personally identifiable information.
3. How We Use Your Information
We use your information to:
- Provide moving estimates and coordinate services
- Communicate with you regarding inquiries or bookings
- Send service updates, confirmations, and notifications
- Respond to customer service requests
- Improve website functionality and user experience
- Prevent fraud, abuse, and unauthorized activity
- Comply with legal and regulatory requirements
With your consent, we may also use your information for marketing communications.
4. SMS, Mobile Data & Communications (IMPORTANT)
SMS Consent
If you opt in to receive SMS messages from Bronze Star Moving, you may receive:
- Service-related messages (confirmations, updates, scheduling)
- Marketing or promotional messages only if you expressly consent
Message and data rates may apply.
Opting Out
You may opt out of SMS messages at any time by replying STOP to any message.
You may receive a final confirmation message acknowledging your opt-out.
After opting out, you will not receive additional SMS messages unless you re-subscribe by replying START or providing new consent.
Mobile Data Protection
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
This includes SMS opt-in data and consent. Such information is shared only with trusted service providers strictly for delivering messaging services and complying with applicable law.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Understand how visitors use our Website
- Improve performance and functionality
- Customize content
You may disable cookies through your browser settings. Disabling cookies may affect certain Website features.
6. Advertising & Analytics Partners
We may use third-party analytics and advertising services, including:
- Google Analytics
- Google Ads
- Meta (Facebook) Ads
These providers may use cookies or similar technologies to collect information about your interaction with our Website. We do not provide these partners with your phone number, SMS consent data, or sensitive personal information.
Google’s privacy practices can be reviewed here:
https://policies.google.com/technologies/ads
7. How We Share Information
We may share your information only with:
- Service providers that support our Website, CRM, phone, email, and SMS systems
- Motor carriers, solely as necessary to coordinate requested moving services
- Legal or regulatory authorities when required by law
We do not sell your personal information.
8. Data Retention
We retain personal information only as long as reasonably necessary to:
- Fulfill service obligations
- Comply with legal requirements
- Resolve disputes
- Enforce agreements
When information is no longer needed, it is securely deleted or anonymized.
9. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. While no system is 100% secure, we take appropriate measures to reduce the risk of unauthorized access or disclosure.
10. Your Privacy Rights
U.S. State Privacy Rights
Depending on your state of residence, you may have the right to:
- Request access to your personal information
- Request correction or deletion
- Opt out of certain data processing
California (CCPA)
California residents may request disclosure or deletion of personal data.
Bronze Star Moving does not sell personal information.
GDPR (EU/EEA Users)
You have the right to:
- Access, correct, or delete your data
- Restrict or object to processing
- Request data portability
Requests may be submitted using the contact information below. We respond within legally required timeframes.
11. Children’s Privacy
Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If such information is discovered, it will be promptly removed.
12. Third-Party Websites
Our Website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their privacy policies separately.
13. Changes to This Privacy Policy
We may update this Privacy Policy at any time. Changes are effective immediately upon posting. Continued use of the Website constitutes acceptance of the updated policy.
14. AI-Assisted and Automated Communications
Bronze Star Moving may utilize AI-assisted and automated communication technologies to support inbound and outbound communications, including telephone calls, text messages, and digital interactions. These technologies are used to efficiently respond to inquiries, provide information, confirm details, schedule services, and route communications to appropriate personnel.
AI-assisted communications may include automated systems capable of initiating or receiving calls, delivering informational messages, collecting responses, and facilitating transfer to a live human representative upon request.
By interacting with Bronze Star Moving, submitting your contact information, or engaging with our services, you acknowledge and consent that some communications may be assisted or initiated by automated systems, in compliance with applicable federal and state laws.
You may opt out of AI-assisted or automated communications at any time by following the opt-out instructions provided during the communication (such as replying STOP to SMS messages) or by contacting us directly. Opting out will not affect essential service-related communications where permitted by law.
15. Contact Information
If you have questions about this Privacy Policy or your personal information, please contact us:
Bronze Star Moving
Email: info@bronzestarmoving.com
Phone: (855) 622-9005
Website: https://bronzestarmoving.com
